Request Delivery Updates

A Delivery Update is an email notification. It is a free option available to you if you purchase a bar-coded service. If you submit your email address Canada Post will notify you of the status of the item you want to track. Notifications can be sent to any device that supports email, including computers and a variety of mobile devices such as PDAs, cell phones, etc.

The email notification is generated by the following delivery status scans:

  • Ship - When the shipment order is created and the item is provided to Canada Post for delivery.
  • Exception - which indicates a delivery interruption, including Return to Sender
  • Delivery - When an item is delivered, carded for pick-up at a local post office and/or where applicable, a signature image or signatory name is available to view online
  1. Request Delivery updates displays the following entries:
    • E-Mail Subject line in a drop-down list format including:
      • Tracking Number
      • Reference #
      • Additional Reference #
    • Recipients and Types of Notification area is pre-populated with the data from the Shipping window. These fields can be modified on the Delivery Updates Settings without affecting the data on the Shipping window.
      • The three types of notification are disabled when the E-mail on the same line is blank.
      • The <Client E-mail> and <Client E-mail #2> addresses

        • If modified or entered here, they are refreshed on the Shipping window when Apply is clicked.

    • Personalize your message area only allows text no image or logo. Maximum of 150 characters.

    This text will be added to your email message(s).

  2. Click Save