A Canada Post delivery agent hands a package to a man in a wheelchair at his front door. A Canada Post delivery agent hands a package to a man in a wheelchair at his front door. A Canada Post delivery agent hands a package to a man in a wheelchair at his front door.

Accessibility at Canada Post

Championing accessibility and inclusion

We’re ensuring that accessibility and inclusion is top of mind when it comes to our customers, employees, buildings, products and services and the partners we do business with. Our goal is to be recognized as a leader in accessibility and inclusion in Canada.

Services and support

Delivery accommodation program

This program supports residential customers with functional limitations to access their packages and mail.

  • Learn more about the program
  • Find out how to make a request

Accessibility feedback

We welcome feedback on accessibility at Canada Post.

  • Feedback can be sent by mail, phone, teletypewriter, email, webform, social media and online chat
  • Information about our feedback process is available in PDF, sign language, audio, braille and print formats

Service animals

Service animals are welcome in all post office locations.

  • Policy includes postal outlets located within another retailer
  • Supporting documentation is not required

Policies and practices

Accessibility Plan and Progress Reports

Our multi-year plan outlines the actions we’ll take to identify, remove and prevent barriers, and our achievements so far.

  • Progress reports published annually
  • Plan and Progress Reports are available in PDF, sign language, audio, braille and print formats

Accessibility Strategy

Our strategy integrates accessibility improvements across our offerings to customers and employees.

  • Enhances accessibility at Canada Post and beyond
  • Focuses on our customers, workforce, facilities and partners

Accessibility Policy

Our policy ensures that everyone can access our programs and services, and that we attract and retain top talent.

  • Ensures accessibility measures are applied consistently across the organization
  • Applies to all Canada Post employees at all work sites
Three women sitting at a table, smiling and having a conversation in sign language.

Accessibility advisory panel

Canada Post has established a national advisory panel of accessibility experts and advocates to advise on the development, implementation and promotion of accessibility in our programs and services.

Meet the team guiding our accessibility

Partnerships and community engagement

Logo for The Valuable 500, a global movement uniting 500 business leaders in a shared goal to end disability exclusion.

End disability exclusion

Canada Post is a member of The Valuable 500, a global movement uniting 500 of the most influential business leaders and their brands in a shared goal to end disability exclusion.
Logo for Canada Post’s student award partner, the National Educational Association of Disabled Students (NEADS).

Award for students with disabilities 

In partnership with the National Educational Association of Disabled Students (NEADS), the Canada Post Award was established to support outstanding scholarship in higher education for students with disabilities.

Learn more about accessibility