Four pillars for greater accessibility
Canada Post’s accessibility strategy aligns with the focus areas of the Accessible Canada Act. Our goal was to adopt a proactive approach to identifying, removing and preventing barriers and to integrate accessibility improvements across our offerings to customers and employees. The strategy has 4 guiding pillars:
![Two employees in a Canada Post sorting facility communicate in sign language, one has a visible hearing aid. Two employees in a Canada Post sorting facility communicate in sign language, one has a visible hearing aid.](/cpc/assets/cpc/uploads/banners/aboutus/creating-a-diverse-2x.jpg)
1. Creating a diverse and inclusive workforce culture
Our goal is to become an inclusive employer of choice by leveraging a diverse talent pool and removing barriers to enable the full participation of people with disabilities in the work environment. Our initiatives:
- Embed accessibility and inclusion into our culture through awareness, education and socialization
- Attract, grow and retain diverse talent that is representative of the fabric of Canada
- Effectively recruit people with disabilities and ensure they can build a full and meaningful career at Canada Post
![A post office employee conducts a transaction with a customer. A wheelchair user with a service dog waits in line. A post office employee conducts a transaction with a customer. A wheelchair user with a service dog waits in line.](/cpc/assets/cpc/uploads/banners/aboutus/delighting-our-customers-2x.jpg)
2. Delighting our customers
Our goal is to create a more welcoming and inclusive experience for all our customers. Our initiatives:
- Improve the delivery experience through enhanced customer service
- Increase the accessibility of our products, services and programs, as well as our digital features and applications
- Promote accessibility initiatives to Canadians through community engagement
![Exterior of a new Canada Post drive-thru Parcel Centre. Exterior of a new Canada Post drive-thru Parcel Centre.](/cpc/assets/cpc/uploads/banners/aboutus/building-accessible-spaces-2x.jpg)
3. Building accessible barrier-free spaces
Our goal is to make our post offices, administrative offices, depots and processing facilities accessible to users. Our initiatives:
- Ensure all new buildings are accessible
- Audit and enhance accessibility in our network of existing buildings
- Work with third-party partners that offer Canada Post services, such as dealer post offices, to enhance accessibility
![A woman in a wheelchair shakes hands with a man across a conference table during a business meeting. A woman in a wheelchair shakes hands with a man across a conference table during a business meeting.](/cpc/assets/cpc/uploads/banners/aboutus/seeking-more-inclusive-business-opportunities-2x.jpg)
4. Seeking more inclusive business opportunities
Our goal is to promote accessibility and inclusion in our supply chain, and create opportunities for business owners from the disability community. Our initiatives:
- Create opportunities for businesses that support robust accessibility practices or are owned/operated by people with disabilities
- Ensure procurement processes are accessible to all potential suppliers, including people with disabilities
- Collaborate with networks to leverage and share best practices