Report a problem with your community mailbox

Please get in touch with our customer service team if you have problems or concerns that aren’t listed under Common issues, such as: 

  • Accessibility issues

    If you’re having difficulty accessing your community mailbox because of a mobility issue or functional limitation, we’ll work with you to find a solution. Learn more about our delivery accommodation program.

  • Damage or vandalism

    If you notice damage to your community mailbox or an open compartment, please call us to report the issue.

Report the problem

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Our virtual assistant is always available to help. During business hours you may be seamlessly transferred to a live agent when needed.

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Speak with our customer service team for assistance.

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