If one of your community mailbox keys is not working, try your spare key. If you still can’t open your compartment, request a new lock and new key by following the steps below.
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Request your new keys
Open a support ticket below. Be sure to describe in detail the issue you are having with your lock or key.
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Pick up your keys
You’ll receive a notice card when your keys are ready. Bring it along with government-issued photo ID to the post office indicated on your notice card.