Making changes to Mail Forwarding after purchasing

Before the service start date:

• Service can be cancelled and you will be refunded
• The start date can be changed (it will cost more to extend the service)
• New address information (if the new address doesn’t impact the price) 

After the service start date:

• Service can be cancelled (no refunds are provided after the service has started) 
• Service can be extended (extending the service will cost more, and must be done before it expires to avoid service interruption)
• New address information for an extra fee (we only make this one-time option available online)

At any time:

• All contact details (such as email address, telephone number, language of correspondence, etc.)   
• Mail recipient information (except if the service was purchased on behalf of someone else)

You can make changes to your services online via your Canada Post account dashboard. Or by visiting the nearest post office.

1. Create or sign in to your account.
2. Once you log in you will be redirected to your dashboard. If not, go to your account name at the top of the screen and select “Dashboard”.
3. After selecting the dashboard, go to one of the following places:

   • Go to the top of the page and select “Forward your mail”.
   • Go to “Manage your mail”. Select “Manage Mail Forwarding”, or “Mail Forwarding”. Then select “View all orders”.
   • In the activity feed, go to your existing Mail Forwarding service card. Select “Manage Mail Forwarding”.
4. Select “View details” of the order you wish to change
5. At the bottom of the “Transaction History” list, select the appropriate option 

Bring the following items to any post office location:

• Reference number of the service (find this on your receipt, expiry notice letter or original email confirmation)
• Government-issued photo ID

If you can’t locate your reference number, you will need to provide additional information that is associated with the service, such as:

• Last name
• Original or new postal code
• Telephone number

If you purchased your service at the post office and did not provide an email address, you can still make changes to your service.

Bring your government-issued photo ID to your local post office, along with 1 of the following:

• Receipt or service summary printout from your order
• Service expiry notification card or letter  
• A piece of mail that has been forwarded to your new address