A woman retrieves her package from the Canada Post parcel locker in her apartment building’s mailroom.A woman retrieves her package from the Canada Post parcel locker in her apartment building’s mailroom.A woman retrieves her package from the Canada Post parcel locker in her apartment building’s mailroom.

Convenient parcel delivery to your apartment or condo

Canada Post parcel lockers provide secure, convenient, 24/7 access to your parcels. They’re easy to use and enable you to pick up your parcel(s) as soon as you get home. We are now accepting requests for condominiums and apartment buildings with more than 50 units.

Request a parcel locker

Want a parcel locker in your building?

Refer your building or ask your building manager to order a parcel locker for your apartment or condominium. Canada Post installs and maintains parcel lockers for free. We are now accepting requests for condominiums and apartment buildings with more than 50 units.

Request a parcel locker

Why Canadians love our parcel lockers

Convenient

You don’t have to be home to receive your online purchases.

Easy to use

Get the key, retrieve your parcel, return the key.

Safe and secure

Your parcel is delivered to a locked and secure parcel locker compartment awaiting your pickup.

It’s a mailbox too

Parcel lockers have a slot for outgoing mail.

How it works

  1. Find a key in your mailbox indicating which compartment has your parcel.
  2. Use the key to unlock the compartment and retrieve your parcel.
  3. Use the same key to relock the compartment.
  4. Return the key in the designated key return slot. Some lockers have return slots on each compartment door, other lockers require you to return the key by dropping it in to the letter mail slot.
  5. Deposit your outgoing letter mail in the red letter mail slot.

Expecting a parcel? Here’s why it may not get delivered to the parcel locker.

Compartments were full

Each parcel locker has 6 compartments with a range of sizes. For security, compartments can’t be used for another delivery until you return the key.

Signature is required

When a signature is required, Canada Post will attempt to deliver your parcel to your door. If no one is home, you’ll receive a delivery notice card to pick up your parcel at the post office.

Parcel wasn’t shipped with Canada Post

Parcel lockers are exclusively for Canada Post deliveries. Check with your retailer to find out who’s shipping your purchase.

Parcel was too large

We’ll attempt to deliver your oversized parcel to your door. If no one is home, you’ll  receive a delivery notice card to pick up your parcel at the post office.

You didn’t pick up your parcel

We’ll hold your parcel in the parcel locker for up to 5 days. After 5 days, we’ll  leave you a delivery notice card to pick up your parcel at the post office.