You believe your postal issue was resolved unfairly?
Start an appeal
Our online form is the fastest way to submit your appeal. You must have a closed Canada Post service ticket to proceed. You will need to upload all relevant documentation, like receipts. You can also fax or mail a paper appeal form using our printable form.
How does the appeal process work?
The ombudsman is the final appeal authority for postal service complaints.
Start with Canada Post
Canada Post must have investigated and closed your ticket before we can treat an appeal. Contact customer service if you don’t have a service ticket number.
Submit your appeal
You can use our online form, or fax or mail a paper appeal form. You need to include all relevant documentation, like receipts, and be able to upload them.
We’ll keep you updated
We'll follow up within 5-10 business days to confirm the course of action in your case.
We’ll investigate the issue
We’re independent of Canada Post and use a fact-based process to assess whether it reasonably applied its policies and procedures in the handling of your complaint.