Use Track to find out when:

• Your order was created in our system
• Your package was received by Canada Post
• Your package left Canada and when it arrived at its destination
• A delivery attempt was made
• Your package was delivered

You can find delivery standards on our website for sending packages from Canada. You can also find delivery standards in our Find a Rate tool, when using Snap Ship, or when using Shipping Manager/Ship Online.

Please note: Before sending anything internationally, you should check our service alerts page to ensure deliveries to your destination aren’t affected by issues outside of our control (such as transportation delays).

If you’re experiencing delivery delays, try the following:

• Find the latest status using Track (if you have a tracking number).
• For items sent to the United States, check the United States Postal Service (USPS) website for details.
• If you track your item on our website and the status shows it’s with customs, we can’t intervene.
• Find out what to do while your package is in customs.
• Check if export restrictions are causing customs delays.
• Learn what you can do if you're concerned that your package is missing.

Delivery timelines for international packages and mail items can vary based on which country the item was sent from and the type of service the sender used.

If the delivery standard date has passed, and your package hasn’t been delivered, contact the sender and ask them to investigate with their country’s postal administration.