You can set a delivery preference location to tell our delivery agents where to safely leave your package (outside your home) when you can't be there to receive it. We'll make a reasonable effort to accommodate your request for eligible packages.
Here's how:
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Select Canada Post as your delivery service Make your online purchase and select Canada Post as your delivery service (if available).
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Track your package Once you receive your tracking number from the store where you made your online purchase, go to the Track tool or download the mobile app. You'll need to enter the tracking number for each package.
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Request notifications Sign up to receive email or text notifications and you'll get delivery status updates or you'll receive push notifications on your phone.
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Track your item online or on the Canada Post mobile app
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Select "Get text notifications" or "Get email notifications" near the delivery status
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Complete and submit the request form
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Select your delivery preference If your package is eligible, you can choose from the pre-defined list (safe-drop locations outside your home) where you want your package to be delivered. There is no cost to specify a delivery preference location. Delivery preference locations are available in the Track tool or through the mobile app.
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Accept terms and conditions You need to agree to the terms and conditions each time you select your delivery preference location.
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Receive confirmation You'll get an email (or a push notification on your phone if you're using the app) to confirm your delivery preference. You’ll also receive status updates during the delivery process.
Duty and taxes
If you're expecting an international package, you may receive a notification to pay duty and taxes.
How do I know if my package is eligible?
Your first step is to sign up for notifications. The Track tool or mobile app will prompt you if your package is eligible for you to select a delivery preference.
If your address has a community mailbox or a building parcel locker, the delivery will be made to that location. If you can't be home for a delivery or your package is too big for the community mailbox or parcel locker, you can set a delivery preference. This gives you the option to set a safe-drop location (outside your home) like the side door or the front desk of your lobby. You must set a delivery preference location before the delivery agent attempts to deliver the package.