MyMail FAQ

Once you have successfully signed up, you’ll receive notifications about mail arriving in your mailbox. You can receive notifications through a daily email, and/or the Canada Post app about:

• The number of mail pieces arriving
• The name(s) and logo(s) of the mail sender(s) when available

At this time, only select mailing addresses are eligible. Your eligibility depends on various factors, including the mail processing plant associated with your address. If the plant that sorts your mail uses automated sorting equipment, you may be eligible to sign up. Plants that sort mail manually cannot currently provide the necessary data for MyMail.

Canada Post will confirm if your address is eligible for MyMail. Check the Canada Post app regularly to see if your address has become eligible. 

If you live at an eligible address, the only remaining requirement will be to verify that you reside at that address. In order to do so, we’ll ask you a few questions to verify you are the resident of that address, as well as your phone number. If verification doesn’t work, you might need to go to a post office to re-verify your identity.

MyMail is a consumer service. Business accounts cannot participate in the service at this time. 

Through MyMail, we’ll update you about incoming mail from the types of organizations and businesses that send account updates, statements, bills, cheques and contracts. We’ll also notify you of mail containing promotions and special offers.

Certain types of mail are not included yet, but are planned to be, including magazines, catalogues and oversized mail (with dimensions exceeding 245 mm x 156 mm x 5 mm). We also won’t be able to notify you of personal mail, like a postcard from a friend.

“Out for delivery” means that your mail item has been scanned at one of our processing plants and will arrive within 1 to 2 business days. Please note that we infer the date of delivery based on the last scan in our processing plants. As these are not 100% accurate, there may be some discrepancies. We encourage you to  let us know about any of these issues.

”Arriving soon” means that your mail item is arriving soon but may take 1-5 business days. Items which are “arriving soon” must be manually sorted at one of our processing plants and specific delivery information is not yet available. Mail items listed here will remain on the “Incoming Mail” tab for the duration of the delivery period even if the mail piece has been delivered.

The service will only show the number of mail pieces and who it is from, when available. MyMail does not show what is inside of the envelope.

Currently, we cannot limit who can see incoming mail for each person. We can only remove your household so no one can use the service, yourself included. To remove your household, please provide us with the PIN number found on the notice card you received in the mail when you or someone in your household signed up to the service. If you no longer have access to the PIN, you can request a new one.

The notifications on the Canada Post app will tell you that you have mail arriving soon. When you select the notification, it takes you to the Canada Post app for a more detailed summary. This notification pops up on your home screen once a day in the morning, only when you have incoming mail.

The alert email arrives in your inbox once a day in the morning when there’s incoming mail detected by MyMail. You can enable either one or both notifications. If you prefer, you can turn off both notifications and consult the app as needed.

You can turn notifications for the mobile app on or off through settings in the Canada Post app. Under “Settings”, select “Notifications”. You’ll see a toggle to turn notifications on or off. After toggling this on, you should then receive notifications on your phone.

In some cases, you may need to turn on notifications through your phone’s settings. You’ll to need to select the Canada Post app and toggle on the notifications.

You can turn email notifications on and off through the toggle for alert emails on the profile screen in the app. The alert email is considered a marketing message from Canada Post due to the third-party content displayed. If you have not consented to receive email subscriptions about mail and package services, you will be prompted to do so when you toggle on the alert email.

You can go to the profile screen in the MyMail app and make sure the alert toggle is on. The alert email is considered a marketing message from Canada Post due to the third-party content displayed. If you have not consented to receive email subscriptions about mail and package services, you cannot receive the daily alert email. You can consent to receive email subscriptions about mail and package services through your profile in the Canada Post app.

At this time, we are inferring the date of delivery based on the last scan in our processing plants. As these are not 100% accurate, there may be some discrepancies. We encourage you to  let us know if you experience these issues.

At this time, only lettermail and advertising mail are included in the notifications. The inclusion of other types of mail such as magazines, catalogues and oversized mail (with dimensions exceeding 245 mm x 156 mm x 5mm) are planned for future releases.

If you no longer wish to receive the email notification from MyMail, but still want access to the service, you can go into the mobile app under profile and toggle off the alert email notifications.

If you wish to stop receiving all Canada Post promotional communications, you can unsubscribe in the email.

MyMail is not currently integrated with Mail Forwarding. This means that if you move to a new address and have your mail redirected, the service will not capture those mail pieces in your notifications. MyMail service will only capture mail addressed to your home, not forwarded.

If you’ve set up Hold Mail services, the mail pieces that are held through that service won’t appear in your MyMail notifications.