When you purchase Hold Mail we require proof of your identity for security reasons. If you are unable to verify your identity online while buying Hold Mail or purchasing the service on behalf of someone else, you can still complete your purchase at a post office.
For the service to begin on your requested start date, you need to go to your local post office and bring:
- Government-issued photo ID
- Proof of authority to act on behalf of someone else, if applicable
Please note
If you are unable to verify your identity at the post office, or don’t do so within 14 days, your order will automatically be cancelled. You will receive a service cancellation email and a full refund will be issued on your credit card.