Explore returns solutions for small business
Take advantage of customizable solutions that offer both your business and customers the flexibility you need.
Box-free label-free returns
Customers complete their return with a QR code, making returns easier than ever.
With this return solution you can:
- Provide customers with a QR code by email
- Inform customers to bring their unpackaged and unlabelled items to a post office for packaging and label printing
- Gain an ecommerce competitive advantage
Label-free returns
Customers receive a QR code by email so they can print their label at a post office.
With this return solution you can:
- Enable customers to package their return at home and print their label at a post office via QR code
- Provide an easy returns experience
- Gain visibility/insight into what items are being returned and why
Print at home
Customers receive an email with a return label they can print at home.
With this return solution you can:
- Enable customers to package and label their return at home
- Allow customers to drop returns at the post office or a street letter box
- Gain visibility/insight into what items are being returned and why
Use returns as a competitive advantage
Returns can make or break a customer’s experience, and many online shoppers will explore your return policy before they buy. Take advantage of added features that matter to customers such as:
- Flexible solutions, including the option for label-free and/or box-free returns
- Sustainable shipping via Expedited Parcel™ or Regular Parcel™
- Added benefits such as liability coverage, signature upon delivery and secure QR codes
Do you ship more than 25 packages a week?
You may qualify for a commercial account, volume-based discounts and commercial returns solutions.
Explore commercial solutions
Create return policies for free
Your small business can create and manage one or multiple return policies for your customers with our free online tool. It helps you:
- Set up return policies in minutes
- Access data insights and track returns
- Define how your customers can return products to you
Are you taking advantage of our small business program?
It pays to join the Canada Post Solutions for Small Business™ program. Members enjoy savings on shipping and marketing, access to tools, resources and exclusive discounts.
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