Box-free label-free returns

A young woman smiles as she pulls a yellow top out of a shipping parcel.A young woman smiles as she pulls a yellow top out of a shipping parcel.A young woman smiles as she pulls a yellow top out of a shipping parcel.

Make your small business stand out

90% of online shoppers check retailers’ return policies before they buy.* Make returns a competitive advantage by offering box-free label-free returns to simplify the experience for your customers. All they need is a QR code, provided by you, to have their return packaged and labelled at the post office.

Set up returnsGet more details

On this page

On this page

Why choose box-free label-free returns

An easy return solution can make your returns policy stand out. Box-free label-free returns are simple and beneficial for your business and your customers.

Cost management

Reduce shipping costs by using the best-sized packaging every time.

Fast returns

An easy process enables customers to drop off returns sooner and helps you receive them faster.

Fraud prevention

Increased transparency with unpackaged items can help prevent returns fraud.

Eco-conscious packaging

Packaging is either 100% recyclable or made from recycled content.

How box-free label-free returns work

  1. Your small business enables box-free label-free returns as part of your returns strategy.
  2. Eligible customers select the box-free label-free option and receive a QR code to take to a participating post office.
  3. A retail employee scans the QR code, prints the returns label and packages the item.

Do you ship more than 25 packages per week?

A woman types on a laptop as she stands in a large warehouse full of boxes stacked high.

You may qualify for a commercial account, volume-based discounts and access to advanced shipping software and tools.

Explore commercial solutions

How to integrate box-free label-free returns

There are 3 ways you can integrate box-free label-free returns into your returns strategy.

Two women wearing aprons look at the same tablet screen in a shop together.

Update your API

Update your backend API integration by surfacing the box-free label-free flag.

Access our APIs
A woman uses a cell phone in her living room and smiles.

Use our Manage Returns

Simply click a check box within Canada Post’s free Manage Returns tool.

Use Manage Returns
A woman sits at a desk in front of a laptop and talks on a cell phone.

Enable in a 3rd party platform

Contact your 3rd party partner to enable the solution in your returns platform.

Find a partner

*Source: Canada Post’s 2023 eShopper Survey conducted by Phase 5 Consulting Group, May 2023.