Enhance your returns strategy

Fraudsters can duplicate and tamper with return labels, so it’s important to keep the labels behind the QR codes secure. Secure QR codes help your business avoid returns disruptions and financial impact by generating unique labels and storing them securely online, making them difficult to access and alter.

A return authorization number (RMA) is a unique identifier that your business assigns to a returned product. It lets customers return packages with labels you authorize and helps prevent fraudulent activity.

If your returns ship via Priority™, Xpresspost™, or Expedited Parcel™ services, they’ll automatically include up to $100 liability coverage against loss and damage.

Get complete visibility into your returns. Items returned to your facility will be signed for upon delivery, with a name and signature captured electronically. You’ll be able to access reports in our Intelligence 360 tool and through regular delivery reports.

Returns forecasting and reporting is critical, helping you anticipate incoming volume and understand the impact returns have on your business. Through views such as a 5-day return volume forecast and customizable reports on your returns to date , you’ll be able to optimize your resources and budget based on your business needs.

Managing a large volume of returns and staying on top of individual shipments can be challenging. Streamline your intake process and maintain seamless operations by combining them. Monotainer deliveries simplify handling, while same-day electronic manifests provide a clear view of what’s arriving when. With fixed delivery windows tailored to your schedule, you’ll enjoy consistent returns management that eliminates surprises and enhances planning.

This features allows you to streamline how you handle returns by including scannable information within your returns label barcode. You can request information from your customers at the time of their return requests, then scan the labels as they arrive at your warehouse for a simple process.

Tracking returns isn’t just beneficial for your customers. Reference IDs can be used to capture elements such as the reason for return, the original order number, the product SKU and more. They’ll give you more visibility as items travel back to you.